A vegan activist accused pizza chain giant Domino’s of “deliberately sabotaging” her vegan pizza after she found chicken and sausage “hidden” under the pizza’s toppings.
JayJay Palmer, from Durham, UK, claimed that Domino’s discriminated against her vegan lifestyle by sabotaging her order.
Palmer and her partner Med Allam ordered vegan pizza from Domino’s and allegedly made it “very clear” that she doesn’t eat meat when they placed the order for delivery from Domino’s Spennymoor, Durham branch.
However, after receiving their vegan sweetcorn and mushroom pizza, Palmer was shocked to find “bits of chicken sliced and hidden under the dough with sauce on top to try to hide it.”
Palmer, who has been vegan for more than a year, was enraged with the discovery, adding that they found “[the staff] had hidden little bits of sausage that they had chopped into to smaller bits and tucked under the mushroom” upon further inspection.
She shared that the incident made her feel “angry, upset, and guilty.” She also felt sick trusting the pizza chain when the staff told her partner that they will make the vegan order separately from the meat produce.
“I’m angry that I’m an activist and after all my efforts, conversations and volunteering at animal sanctuaries and choosing to live alongside my morals that someone would go out of their way to sabotage my meal,” said Palmer.
She added that she ordered nachos, as the Domino’s staff told her that they were vegan. However, she claimed that the nachos served had been smashed into tiny pieces “looking like a ball of crumbs.”
Allam complained to Domino’s and spoke to the manager, who “didn’t believe what we said,” so he arranged for the order to be picked up by the pizza chain.
“Ten minutes later, the manager rang and was very, very apologetic and asked us not to take it any further as my partner had explained to him that I was fuming,” shared Allam.
“The manager offered a free order of the same price which we refused and explained all trust had gone to that company. ”
“He said he understood and we left it at that. I contacted head office and they told me it was being investigated. I was then offered a refund but I refused it.”
“I felt as though they were discriminating against us and that my complaint wasn’t being taken seriously. I am angry, upset and genuinely hurt.”
Palmer posted her experience on Domino’s Facebook page to warn customers and accuse the staff of being “vicious” and “malicious.” She added that she would take her complaint further to the UK vegan organization The Vegan Society.
In response, a Domino’s spokesperson said: “When Ms. Palmer’s made her complaint we immediately apologised for this genuine mistake and offered Ms. Palmer a full refund which she refused. It’s absolute nonsense to suggest this was ‘deliberate sabotage’.”
“While we don’t currently have a vegan pizza on our menu the appetite for vegan pizza continues to grow. We’ve recently trialled a Vegan Supreme and can’t say too much just yet but urge pizza lovers to stay tuned,” the spokesperson concluded.